Payment & Shipping

We accept the following payment methods:

*PayPal

*ApplePay

*Bank transfers (IBAN details available via WhatsApp or Telegram: +351 923579652)

*Debt or Credit Card (you can make the payment using the link by WhatsApp). 

Porto's Residents and city's visitors

Local pickup (by appointment): Run Santos Pousada N357, V 13, PORTO, BONFIM

• In-city we also offer courier delivery - €5.

 Portugal и European countries :

• Delivery is carried out by CTT (Portuguese Post) – €5 (express delivery available for an additional fee). Free delivery for orders over €100. 

Shipping time: 1-7 business days (varies by distance) 

DHL and UPS Express are calculated separately for each specific country. 

Other country 

• DHL and UPS Express are calculated separately for each specific country. 

​​​• Delivery is carried out by CTT (Portuguese Post) – €5 (express delivery available for an additional fee). Free delivery for orders over €100. 

​​​Shipping time: 7-20 business days (varies by distance) 

Return  Policy

If the color, size, or item doesn’t work for you, you can return it within 7 days of receiving your order.

Item Condition

All returned items must be:  

- In original condition (unworn, unwashed, no signs of use)  

- With all original tags and labels attached

The return processing time is 1 to 3 business days.

Once the return is approved, the funds will be transferred to the card used for the original payment within 1 to 10 banking days.

Please note that the refund processing time depends on your Bank and may take up to 30 banking days.

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 Items with custom embroidery or dyeing are non-refundable and non-exchangeable. Please make sure to clarify all details in advance.

You can contact us if you discover a defect in the item. If it can be fixed, we will repair it; if not, we will replace it. Returns and subsequent shipping of a new item will be carried out within 7 days of purchase at our expense.

Please note that “snags” in the form of horizontal lines and “knots” on the items are natural characteristics of linen fabric (as it is entirely natural) and are not considered defects.

HOW TO REQUEST A RETURN

To return or exchange an item, please write to us on WhatsApp

Please specify the reason for the return, be sure to include a photo of the item, and provide your order number.

После чего вы можете отправить заказ нам на почтовый адрес: RUA SANTOS POUSADA, N357, V 13, 4000-486, Porto for Polina Sakharova, phone +351 923 579 652 (WhatsAPP)

Write to us

Still have questions?

We're happy to help.